Política de reembolso

We want you to be fully satisfied with your purchase. We offer a 60-day return window from the date your order is delivered.

Return eligibility

To qualify for a refund, items must be returned unopened, unused, and in their original sealed packaging. Because our products are health and personal-care items, we are unable to accept returns on any product once it has been opened or used, for safety and hygiene reasons.

How to start a return

Email us at support@kovealabs.com with your order number and the item(s) you'd like to return. Our team will reply with return instructions and the return address. Please do not send items back before contacting us.

Damaged or incorrect items

If your order arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery at support@kovealabs.com and we will make it right with a replacement or full refund at no cost to you. This applies even if the item has been opened.

Results-based refund requests

If you used the product as directed and feel it did not work for you, we may consider a refund on opened items on a case-by-case basis. To be eligible, you'll need to provide:

  • Clear, dated photos that document your progress from the very beginning of use through the full recommended usage period, so we can see the condition over time.
  • Proof that you used the product consistently and exactly as directed, the way we recommend, for the entire recommended timeframe.

This documentation helps us confirm the product was given a fair and complete chance to work. Requests submitted without this proof, or that show inconsistent or incomplete use, may not qualify for a refund.

Refund processing

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Questions?

Reach our support team anytime at support@kovealabs.com and we'll be happy to help.